Privacy Policy

privacy policy

We must ensure that your privacy is secure.

BookCityTrip Privacy Notice :

BookCityTrip is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.

Ways in which we obtain personal information :

We obtain personal information from you and from travel agents and others who book accommodation for you. Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this. We obtain personal information from you through your interactions with us, including by telephone (please note that we record or monitor our calls for compliance and quality assurance purposes), by email, via our websites, via our apps, via post, via, social media or face to face e.g. in our BookCityTrip-branded accommodations or when you meet an BookCityTrip agent. We also obtain your personal information from third parties such as:

  • Others who book accommodation for you;
  • Travel agencies through which you book BookCityTrip-branded accommodation;
  • Accommodation providers;
  • Service providers who work with us in relation to our product or service; and
  • If your work role involves you booking corporate employee accommodation, third parties who identify you as the appropriate contact for marketing our services to your organisation.